http://www.businessweek.com/managing/content/apr2010/ca20100429_606003.htm
You look confident and comfortable in your own skin, which causes people to want to listen to what you have to say and offer.
Use aware actions:
• Deal with others as human being to human being, not role to role.
• Use good-natured humoring to break down barriers erected by titles, power, and position.
• Slow down your talk, walk, and movement to relax yourself and calm those around you.
• Shut up and listen. Focus on what others are saying, instead of thinking about what you're going to say next. Be a good listener even if you don't like what you hear.
• Ask questions as your main communication tool. You avoid being a know-it-all, and you let others be in the spotlight.
• Reach out and touch both literally and physically. Instead of a handshake, try a hand sandwich.
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